Enterprise-Grade AI-Powered Conversational Chatbot
Led end-to-end design and deployment of RAG-based chatbot on Java Microservices with AKS and Hybrid Cloud infrastructure
Context
Enterprise needed context-aware, multi-turn conversational AI for customer service automation and enterprise knowledge management. Required seamless integration with existing infrastructure and support for natural language interactions.
Approach
Architected end-to-end solution using Retrieval-Augmented Generation (RAG), Azure OpenAI, and LangChain. Built on Java Microservices architecture with ReactJS frontend, RESTful APIs, and Azure Kubernetes Service (AKS). Implemented Hybrid Cloud infrastructure (Azure/AWS) with DB2 backend for data persistence.
Outcome
Delivered context-aware chatbot supporting multi-turn natural language interactions. Automated customer service operations and enterprise knowledge management. Achieved measurable productivity gains across collaboration platforms with reduced manual touchpoints.